Terms of Service

1. Definitions

Site — felisia.games and every page of it.

Seller — Felisia Games, the owner of the site and of the games published on it.

Game — a digital product published on the site and opened in the browser. What a particular game consists of, how it is played and what a purchase includes are described on that game’s own page. Unless that page says otherwise, nothing is downloaded and nothing is installed.

Materials — a digital product supplied as files to download and print, rather than opened in the browser: sheets for notes and other material that accompanies a game. Materials are bought in the same way as a game and, unless a section of these terms says otherwise, everything said here about a game applies to them too.

Content — the questions, categories, wording, texts, design and any other material of the site and of the games, other than Stories published by Users.

User — anyone who uses the site, with or without an account.

Buyer — a User who has paid for access to a game.

Free game — a game the Seller offers without payment. Which games are free, and how much of each is open with and without an account, is stated on the game’s own page.

Account — the User’s personal space on the site, opened by registration and protected by a password.

Access — the right to open and use the content of a paid game in the Account.

Story — text that a User publishes on the site.

Review — a rating of a game, with or without a few words about it, that a User sends through the form offered at the end of a game.

2. Parties and capacity

Seller — Felisia Games.

Buyer — a User who has paid for access to a game.

The User confirms that they have the legal capacity to enter into this agreement under the law of the country where they live, or that they act with the consent of their legal representative where such consent is required by that law.

3. Subject of the agreement

The Seller grants the Buyer access to digital games from the Felisia Games catalog. The games available, their descriptions and prices are published on the site.

Each game is purchased separately. Paying for one game does not grant access to any other game in the catalog.

Access is granted to the Buyer’s account indefinitely: it has no fixed expiry date, does not require renewal, is not charged for again and does not depend on how often the Buyer opens the game. No physical medium is supplied.

The Seller does not take away access that has been paid for. There are only three exceptions, and each of them is described in these terms: a breach by the Buyer of the kind listed in sections 9 and 15; a payment that has been refunded, reversed or charged back, in which case access ends with the payment; and the site ceasing to operate.

“Indefinitely” therefore means for as long as the site operates. The Seller does not promise that the site will operate for any particular period, but while it does, paid access continues, is not charged for again and is not withdrawn because the Seller has changed its plans, its prices or its catalog.

Where the Seller decides to close the site, or to stop running a game that Buyers have paid for, it will use reasonable efforts to tell them in advance, by email to the address on the account or by a notice on the site, unless circumstances outside its control prevent that.

Taking a game off sale, changing its price, or changing parts of it as described in sections 5 and 8 is not the same as taking away access, and does not affect access already paid for.

Free games are not bought, and what this section says about paid access does not apply to them. A User with an account may play a free game for as long as the Seller offers it free of charge. The Seller may change a free game, change how much of it is open with or without an account, start charging for it or stop offering it, at any time and without notice; no refund or compensation is due, because nothing was paid. A free game added to “My games” is a bookmark the User can remove, not a purchase. Sections 9, 10 and 15 apply to free games in the same way as to paid ones.

Materials differ in one respect. Once the files have been downloaded they are on the Buyer’s own device and stay there: taking the product off sale, changing it or closing the site removes nothing that has already been downloaded, and the Buyer may keep and print those copies. Where access is ended under section 9 or section 15, what ends is the permission to use them, even though the files themselves remain where they are.

The Seller may carry out maintenance and make technical, security, design or content changes, and the site or a game may be unavailable while that happens. Long planned interruptions are announced on the site where possible; short or unplanned ones may happen without notice. An interruption does not entitle the Buyer to a refund unless it is so prolonged that access is effectively lost.

4. Account

An account is needed to keep a purchase attached to its owner and to let the Buyer return to a game from any device.

The User provides accurate information when registering and keeps it up to date. The email address matters most: password recovery and everything about a purchase go to it.

An account belongs to one person. It may not be shared with a group, used by several people in turn, sold, given away or passed to anyone else — including together with a device.

That is about the account, not about the company playing. The games are meant to be played together, and one purchase covers everyone playing with the Buyer at the same time — the Buyer does not pay per participant. What else a purchase covers for a particular game is stated on that game’s own page.

Where a game gives each participant their own material for the length of a session — a personal link, a role, a character file, printed sheets — passing those to the people playing with the Buyer is part of playing the game and is not a transfer of access under section 9. What stays with the Buyer alone is the account: the Buyer signs in, and nobody else does. Section 9 continues to limit use to private, non-commercial play.

The password is personal. The User keeps it secret, does not pass the account to anyone else, and is responsible for everything done through their account.

If the User has reason to think that someone else has learned their password or reached their account, they should change the password and tell the Seller. The Seller is not responsible for damage caused by an account being accessed by someone the User let in, directly or by carelessness.

Registration is not automatic. The Seller may decline to open an account, or to keep one open, where it has reasonable grounds — in particular where these terms have been broken before, where the information given cannot be verified, or where there are signs of abuse. The Seller may require an email address to be confirmed again at any time.

The Seller may reorganize accounts for technical reasons — merging duplicates of the same person, changing internal identifiers, moving accounts to different infrastructure — provided that access already paid for is preserved.

The User may close their account at any time. Closing an account ends access to paid games, and access is not restored automatically if the same person registers again. The Seller may, but does not have to, restore access where it can verify that the same person made the purchase.

The Seller may limit publication of stories, or restrict or close access, where these terms are broken. Section 15 says when and what follows.

5. Price and payment

Our order process is conducted by our online reseller Paddle.com Market Ltd. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

The price of access to each game is shown on its purchase page and may differ from game to game.

The Seller sets those prices and may change them, run and end discounts and promotional campaigns, issue and withdraw promotional codes, and offer different prices in different countries and currencies. The price that applies is the one shown at the moment of purchase; a later change does not affect a purchase already made and gives no right to a refund of the difference.

The Seller may withdraw a game from sale or make it temporarily unavailable to buy. That by itself does not end access already paid for.

Payment is one-time: no subscription is created and no recurring charges are made.

Prices are shown in US dollars, and Paddle may display them in the local currency at checkout. Any VAT, GST or sales tax due is calculated and added by Paddle before payment. After payment Paddle sends a receipt with an invoice to the address given at checkout; that invoice is issued by Paddle, not by the Seller.

Payment is made by bank card. Card details are processed by Paddle and are not passed to the Seller.

6. Performance of obligations

Access to a purchased game opens in the Buyer’s account once the payment is confirmed, as a rule within a few minutes. Where confirmation is delayed by the payment provider or by a technical fault, access is opened as soon as the Seller is able to; a Buyer whose access has not appeared should write to the support address in the last section.

By buying, the Buyer asks for access to begin at once and accepts that, once it has been opened, the digital content has been supplied. Delivery is complete at that moment. The Seller’s obligations under sections 3 and 8 continue after it.

7. Refunds and the right of withdrawal

Refunds are handled by Paddle.com Market Ltd, the Merchant of Record for the purchase, under its own refund policy and buyer terms, which the Buyer accepts at checkout. A request can be sent to Paddle directly or to the support address in the last section, and the Seller will pass it on.

A game is digital content, and access to it opens at once at the Buyer’s request. Where the law gives a consumer a right to withdraw from a purchase within a set period, that right is as a rule lost once access has been opened, because the content has by then been supplied in full at the Buyer’s own request. This is the ordinary rule for digital content and it is set out in the terms accepted at checkout.

Materials are supplied as files. Where the law gives a consumer a right to withdraw within a set period, that right is as a rule lost for Materials once the files have been downloaded at the Buyer’s request — for the same reason, and the more plainly so: by then the content has been supplied in full and the copy is the Buyer’s to keep.

Nothing here takes away rights that the law where the Buyer lives gives them and does not allow to be given up, including the right to have a game put right, reduced in price or refunded where it is not what it was described to be or does not work as it should. Where Paddle’s refund policy gives the Buyer more than this section, that policy applies.

A refund granted in a particular case is a goodwill decision, is not an admission of any breach and creates no entitlement in any other case. Where a payment is refunded, reversed or charged back, access to the game concerned ends.

Where a game offers free material, that material is available before purchase so the content can be assessed in advance. The Seller decides which games offer free material, how much of it and for how long.

8. Updates and new games

For SLAVIC SMALL TALK, additional material released for the game — new questions, categories and add-ons — is made available to Buyers of that game at no further cost. That promise is given for this game.

For any other game, what additional material is included in the purchase and what is sold separately is stated on that game’s own page. The Seller decides what is released and when, and may publish substantial expansions or separate editions as products bought separately.

The Seller may also change, replace or remove individual parts of a game — to correct a mistake, to comply with the law, at the request of someone whose rights are affected, or for another good reason — provided that this does not deprive the game as a whole of what it was described as offering when it was bought.

Any game added to the catalog later is a separate product and is purchased separately.

9. Intellectual property and permitted use

The Content belongs to the Seller or to those who have licensed it to the Seller, and is protected by copyright. Payment gives the Buyer access to the Content — not ownership of it and no rights beyond those described in this section.

The Buyer may use a purchased game for personal, non-commercial purposes: play it as often as they like, with any company of friends or family, at home or in any other private setting, without paying anything further.

The Buyer may not resell, rent out, transfer or share access with anyone else, and may not publish the Content or any substantial part of it anywhere — including social networks, messengers, video, print or other games.

The Content may not be used commercially: at paid events, in bars, clubs, anti-cafés or other venues, in services offered to customers, or in any activity that earns money from it, without the Seller’s written permission.

The Content may not be adapted, translated, reworked into derivative products, or extracted in bulk by automated means.

The Content may not be used to train artificial intelligence or machine learning systems, or to build datasets for them.

Where a Buyer distributes the Content in breach of this section, the Seller may revoke access to the game without a refund. That does not affect any other remedies available to the Seller.

Material that is downloaded or printed from the site — sheets, character files, the materials for a stage of a game — carries the Buyer’s customer number at the foot of each page. It is there for one purpose: if a copy turns up published in the open, it shows which account it came from. The number is internal to the Seller’s system. It opens nothing, gives access to nothing, is not a password and means nothing to anyone else; a Buyer who shows it to the people they are playing with loses nothing by it.

The Seller may compile aggregated and anonymized statistics from the use of the site and of the games — how often something is skipped, how long a session lasts, how many stories are published — and may use and publish them for any purpose, including developing the games and describing them publicly. Such statistics do not identify anyone.

Where a User sends the Seller a suggestion, idea or comment about the site or the games, the Seller may use it without restriction and without payment, and the User acquires no right in anything the Seller makes as a result. A User who prefers to keep an idea to themselves should not send it.

10. Conduct and restrictions

The site is a place for conversation between people. The rules below exist so that it stays one.

The User does not impersonate another person, does not pretend to speak for the Seller, and does not publish other people’s personal data.

The User does not send advertising, spam or mass messages through any form on the site, including the support form.

The User does not interfere with the operation of the site: no attempts to gain access to another account or to parts of the site not meant for them, no load created on purpose, no circumvention of access restrictions or of any limits on free, trial or preview material.

The User does not collect Content automatically. Scraping, crawling, data mining, bulk extraction and any similar systematic collection are not allowed, whatever the tool.

The User does not upload malicious code and does not use the site in breach of the law applicable to them.

11. User content

Stories remain the author’s. Publishing a story does not transfer the rights in it to the Seller.

By publishing a story the User confirms that they are entitled to publish it, that it does not infringe anyone’s rights, and that it does not disclose the personal data of other people.

By publishing a story the User grants the Seller a non-exclusive, royalty-free, perpetual, irrevocable, worldwide and sublicensable license to store, display, reproduce, edit, shorten, translate, excerpt, publish and distribute that story in any medium and on any platform — on the site, on social networks and other third-party services, in print, in video, and in advertising and other materials about the site and its games.

On the site a story appears with the name and the avatar the author chose, or with either of them, or anonymously where the author asked for that. Anywhere else the Seller decides whether to name the author, to show the avatar, or to publish the story with no attribution at all.

This license does not end when the story is removed from the site, when the account is closed, or when access to a game ends. Removing a story takes it off the site, but the Seller may continue to use material published while the license was granted, including in materials already produced. Where the law gives the User a right to erasure of personal data contained in a story, the Seller gives effect to that right as described in the Privacy Policy.

Stories are as a rule reviewed before they appear. The Seller may also review them afterwards, may change how review is carried out and may apply automated checks. The Seller may reject, remove, shorten or edit a story that breaks the law, breaches these terms or contains personal data of third parties, and may limit or suspend a User’s ability to publish. The Seller sets the limits on how many stories may be published and how often, and may change them.

These questions are decided by the Seller at its discretion. The Seller does not undertake to review, or to keep reviewing, everything Users publish, and is not the author of their stories.

Reviews are not published on the site as they are sent. They come to the Seller, who reads them to see how the games are working.

By sending a review the User grants the Seller a non-exclusive, royalty-free, worldwide and sublicensable license to quote it — in full or in part, shortened, translated or with obvious typing errors corrected, but never changing its meaning — on the site, on social networks and other third-party services, in print, in video, and in advertising and other materials about the site and its games.

Where a review is quoted, the Seller decides whether to show the author’s username or to quote it without a name. The author’s email address and other contact details are never shown with a review.

A User who does not want a review quoted can say so by writing to the support address in the last section. From then on — and likewise once the review has been deleted, on its own at the User’s request or together with the account — the Seller does not use it in new material. Material already produced is not withdrawn.

Anyone who believes that a story or any other material on the site infringes their rights may write to the support address in the last section, identifying the material and the right concerned. The Seller reviews such messages and removes material where, in its assessment, the claim appears justified. A User whose material is repeatedly removed on such grounds may lose the ability to publish.

12. Content warning

Some games are made for grown-up company and touch on childhood, family, relationships and difficult memories; parts of them can be uncomfortable. Where that is so, it is said on the game’s own page.

Where a game is built around questions or prompts, any of them can be skipped, and nobody is obliged to answer anything. Each participant decides for themselves what to tell and what to keep.

13. Limitation of liability

The site and the games are provided as they are. The Seller does not undertake that the site will be available without interruption or free of errors, and may change, suspend or discontinue any part of it.

The Seller is not responsible for circumstances outside its control, including failures of the internet, hosting or other infrastructure, the Buyer’s device, browser or email provider, and the operation of third-party services such as the payment provider and the delivery of email.

The games are conversation, not advice. They are entertainment, not therapy, counseling or medical or psychological help, and are no substitute for it. The Seller is not responsible for how the games are used, for what participants choose to tell each other, or for the consequences of those conversations: where a game is built around questions, any of them can be skipped, and each participant decides for themselves what to answer.

The Seller is not responsible for content published by Users, including stories, beyond what is described in the section on user content.

So far as the applicable law allows, the Seller is not liable for loss of profit, loss of revenue, loss of opportunity, loss of data, or for any indirect or consequential loss, however it arises.

So far as the applicable law allows, the Seller’s total liability in connection with these terms is limited to the greater of the amount the User has actually paid to the Seller in respect of the matter concerned and EUR 100.

Nothing in this section limits or excludes liability for death or personal injury caused by negligence, for fraud, for a breach of a consumer’s statutory rights in the supply of digital content, for damage caused by processing personal data in breach of data protection law, or for anything else that cannot be limited or excluded under the law applicable to the User.

14. Indemnity

Where a User uses the site in the course of a business, or publishes a story or other material on the site, and the Seller incurs losses or costs, including reasonable legal costs, as a result of a claim arising from that business use or from that material — in particular a claim that it infringes someone’s rights or breaks the law — that User compensates the Seller for them.

The Seller will tell the User about such a claim promptly, will not settle it without asking them first, will let them take part in defending it and will take reasonable steps to keep the cost down.

This applies only to what the User is actually responsible for, and only to the extent the applicable law allows. It does not affect a consumer’s statutory rights.

15. Term and termination

These terms apply from the moment the User starts using the site and continue while they do so.

The User may stop at any time: close the account or simply stop using the site.

Where these terms are broken, the Seller may restrict publication of stories, suspend access or close the account. Where the breach is serious — in particular distribution of the Content, an attempt to interfere with the site, or automated collection of the Content — access may be closed without a refund.

Access may be restricted or closed immediately, without prior notice, where the Seller has reason to believe that an account has been sold, given away or is used by several people; that a User is causing harm to others or infringing their rights; that this is needed for the safety of the site and of the people who use it; that these terms have been broken; or where information given by the User could not be verified.

Where material relating to violence against children or their exploitation is published, the Seller removes it as soon as it becomes aware, closes the account and reports the matter to the competent authorities.

Access to a game also ends where the payment for it has been refunded, reversed or charged back.

Apart from the cases described in this section and in section 9, the Seller does not withdraw paid access for reasons attributable to the User. This does not limit the Seller’s right to change, suspend or discontinue a game or the site as described in sections 3, 8 and 13.

Sections on intellectual property, limitation of liability and indemnity continue to apply after access ends. The rules about publishing stories stop applying, because there is nothing left to publish — but the license already granted for stories that were published stays in force, as section 11 says.

16. Changes to the terms

The Seller may amend these terms — in particular for legal, regulatory, tax, security or operational reasons, or to reflect changes to the site and the catalog. The current version is published on this page, with the date of the last change at the top, and it is the version that applies to everyone using the site, including access bought earlier.

An amendment does not reduce the scope of the access already paid for: a game bought stays bought.

Where an amendment materially affects the rights or obligations of Users, the Seller tells account holders by email or by a notice on the site before it takes effect. Minor changes — a correction, a changed address — take effect when they are published.

Continuing to use the site after a change means the new version is accepted. A User who does not accept it can stop using the site and close their account.

17. Data and privacy

What data the site collects, why it is needed, who else sees it and what rights the User has is set out in the Privacy Policy, which forms part of these terms.

Privacy Policy

18. Governing law and disputes

Please write to the Seller first. Most questions about payment and access can be settled by email, usually quickly, and this costs the Buyer nothing.

Payments are processed by Paddle.com Market Ltd as merchant of record, under its own buyer terms. Questions about a charge, an invoice, a chargeback, a refund or tax may also be raised with Paddle directly. Where those terms and these terms differ about the payment itself, Paddle’s terms govern that question; these terms govern access to the games and use of the site.

Any dispute that cannot be settled by correspondence is governed by the law of the country where the Buyer lives, and may be brought before the courts of that country.

Nothing in these terms deprives a Buyer acting as a consumer of the protection given by the mandatory rules of that law.

19. Miscellaneous

If any provision of these terms turns out to be invalid or unenforceable, it is treated as not forming part of them, and everything else remains in force.

These terms, together with the Privacy Policy and the description on the page of each game, are the whole agreement between the Seller and the User about the use of the site and about access to the games, apart from the payment provider’s terms, which apply to the payment itself. This does not exclude responsibility for what the Seller told the Buyer before the purchase and the Buyer relied on.

Neither party is in breach of these terms because of a failure caused by something beyond its reasonable control, including failures of hosting, network, payment or email infrastructure, acts of public authorities, and events affecting the Seller’s personal ability to operate. While such an event lasts, the affected obligations are suspended, and they resume as soon as is reasonably possible.

These terms and the Privacy Policy are published in English. English is the language of the agreement, and the English text prevails over any translation, summary or explanation of them in another language.

Where the Seller does not immediately enforce a provision, that is not a waiver of it and does not prevent enforcement later.

The Seller may transfer its rights and obligations under these terms to another person, provided this does not reduce what the Buyer has already paid for. The Buyer may not transfer their access to anyone else.

20. Contact

For questions about payment and access, write to us:

support@felisia.games